Public Course Outlines
New Manager Program
Two day program
ENROL NOWIf you are a people manager, you know you shoulder a critical role in your organisation. Ensuring that you are equipped for the challenges ahead is a crucial aspect of management success. This program is designed to develop and advance your people management skills. This program is suited to managers with up to 12 months people management experience, as well as those aspiring to people management in the future. This program explores:
- Employee engagement
- Self leadership, delegation and prioritising
- Understanding drivers and motivation
- Communicating with impact and inspiring others
- Emotional intelligence and influence
- Harnessing business thinking
- Giving feedback, recruiting and performance management
- Building team unity and enhancing productivity
- Resolving conflict
- Mastering change
On completion of the New Manager Program, you will feel confident in people and team management as well as business management. You will inspire those in your team to give their best. You will also be secure in your personal leadership strengths, have identified your team strengths, and set the path for your team’s future direction.
Two Day Program Participant Fee: $935.00 (incl GST) ENROL NOW
Course Dates:
1st – 2nd of March, 2011 *Early bird discount closes 18th January, 2011
14th – 15th of June, 2011 *Early bird discount closes 3rd May, 2011
The Emotionally Intelligent Leader
One day program
ENROL NOWAt the foundation of the most outstanding leader is the ability to understand what motivates and inspires people. Superior leaders understand and manage needs and concerns in themselves and others. They regulate the feelings of their group and they engender trust and flexibility. They are confident, influential communicators with a vision for the future. Using their skills, they build a united, supportive and successful team. They are The Emotionally Intelligent Leader. This program will unlock emotional intelligence in leadership, to ensure that every leader can create an inspiring and emotionally intelligent workplace. In this program, you will:
- Investigate thoughts, feelings and behaviour in leadership
- Explore giving and receiving feedback, cooling conflict and managing emotions
- Uncover the foundations of promoting a positive emotional economy
- Understand how to cultivate workplace engagement
- Find out what you need to know about group emotional intelligence
- Increase your ability to promote a culture of trust, sharing and opportunity
- Discover the impact of social stress and how it applies to managing individuals and teams
- Feel confident and enthusiastic about positive leadership
One Day Program Participant Fee: $495.00 (incl GST) ENROL NOW
Course Dates:
25th May, 2011 *Early bird discount closes 30th March, 2011
Quick Start Selling Skills
Two day program
ENROL NOWTo be successful in sales takes more than simply understanding the product. The successful sales person is certainly a skilled technician in their field. They also seize opportunities by generating leads and listening to customers. Success in sales requires the ability to understand your customer and meet their needs. You are the solutions expert, business planner, host and outstanding communicator. Quick Start Selling Skills will give you everything you need to know to hit the ground running in your new sales role. You will explore selling to individuals and groups. You will master the real world balance between customer focus and internal company requirements. By the end of this program, you will make the challenging appear seamless and implement solutions for win-win outcomes.
This all inclusive guide to selling is a must for those with 0-9 month’s sales experience who aspire to great sales success. This program integrates each participant’s individual style with the foundations for business success and a full armoury of sales and business tools. Hit the ground running with Quick Start Selling Skills. This program explores:
- Why people buy
- Understanding your customer
- Building rapport
- Embracing your natural style
- Lead generation - from lead to sale
- Buying signals and body language
- Incremental selling
- Maximising opportunities
- Influencing and negotiation
- Presentation skills for group selling
- Personal branding and image projection
- Balancing internal and external service
- Time management
- Business Planning
- Targeting
Also included are guides to the sales process, including:
- Pre-call planning
- Opening the sale
- Uncovering needs
- Adding value with questions
- Handling objections
- Gaining commitment and closing techniques
- Follow up and next steps
Two Day Program Participant Fee: $935.00 (incl GST) ENROL NOW
Course Dates:
8th -9th of February 2011 *Early bird discount closes 28th January, 2011
If none of these dates suit you, please contact us to express your interest. We will notify you when new dates are offered.
Your mind is your greatest asset.
